Lesson
Dashboard
Lesson 1
Family Selection
Lesson 2
Family Data File
Lesson 3
Attendance
Lesson 4
Provider Participation
Lesson 5
Provider Reimbursement
Lesson 6
Parent Involvement & Education
Lesson 7
Health & Social Services
Lesson 8
Site Licensure
Lesson 9
Adult-Child Ratios
Lesson 10
Environment Rating Scale
Lesson 11
Nutritional Needs
Lesson 12
Desired Results Profile & Data
Lesson 13
Qualified Director
Lesson 14
Staff Development/Provider Support
Lesson 15
Refrain from Religious Instruction
Lesson 16
Inventory Records
Lesson 17
Annual Evaluation Plan
Lesson 18
Fiscal Essentials: CFCC Contract Type
Lesson 19
Fiscal Essentials: CCTR Contract Type
Lesson 20
Audits
Lesson 21
CDMIS 801A & 801B Reporting
Lesson 22
Contractor Policies
Compliance Indicator
Contractors shall develop written policies and procedures. Written information shall be provided to families, providers, and the general public. The written policies and procedures may not be in conflict with law, regulations, and terms of the contract.
Regulations/Reference
CCD Program Instrument: IV. Administrative CCD 20
Title 5: 18222, 18224 & 18105 Funding Terms & Conditions: FY 2023-2024
Monitoring Review Evidence
Written Information for Families and/or Providers, as applicable
Evidence may be:
Handbooks
Postings
Webpages
Other written materials
Watch Video Lesson ❯
Sample Forms/Tools ❯
Review Sketch Pad Notes ❯
Appendix A
A family, provider, or participant handbook is commonly used to place a compilation of all required written program policies. To start, you’ll want to ensure your handbook has the minimum required policies. Compare your current parent handbook table of contents with Appendix A of the program integrity monitoring tool.
NOTE: Within the Appendix, contractors will find a list of the minimum written policies required for both families and providers.
Family Written Materials
Program Design
During a review, a reviewer will want to see your written materials for:
Parent involvement
Parent survey
Program self-evaluation
What this might look like in a program:
Include a section titled, “Continuous Improvement” with language that states:
“Our goal is to implement an effective annual program self-evaluation process to support continuous improvement. The process includes Assessment of the program by parents using the Parent Survey. Assessment of the program by staff and board members using the Program Integrity Monitoring Tool. Based on the results goals/action steps are developed and implemented.”
Admission Priorities
Include the process for how a family is selected for enrollment such as the program’s admission priorities.
Participation Qualifications
Include the program participation qualifications and review what items must be maintained in the family data file, such as:
Proof of residency
Health and emergency information
Court order, if child care services are impacted
Exceptional needs documentation, if applicable
Proof of family size
Eligibility Criteria
Need Criteria
Family Fee Procedures
Parental Choice
Written materials must also include a family’s parental choice right to choose from a range of providers, and the provider participation process along with their right to change childcare settings.
Attendance | Absence Policy
Your written materials for attendance must include, at a minimum, the abandonment of care policy, along with how to record attendance at the provider’s home.
Disenrollment Policy
Include the process if a family voluntarily wants to disenroll, along with the agency disenrollment policy.
Grievance | Complaint
The regulations state that contractors are required to provide parents with written policy and procedures for the various types of grievance or complaints.
What this might look like in a program:
An agency might include written grievance procedures along with parent & provider participation policies & procedures within the participant handbook.
Information may also be provided through a parent orientation video or Powerpoint that takes new enrollees through the polices & procedures to participate.
Provider Written Materials
Written materials must, at a minimum, include the following:
Provider Agreement/Policies for Provider Participation (eligible providers)
Instructions on Attendance and Abandonment of Care
Schedule for Payment of Services
Complaint Procedures
Family Fees and Co-payments
Fraud Policy
Reasons for Possible Termination of Provider Agreement
Informing Providers of Changes
Statement Prohibiting any Form of Discrimination
Overpayment/Underpayment Policy
What this might look like in a program:
The provider agreement for services, or something similar, should be your main way to document written policies for provider participation. It sets the stage for the business relationship between your agency and the provider.
Most contractors also provide the provider with the program handbook.
Complete Knowledge Check ❯
After reviewing the video lesson & sketch pad notes, it’s time to check for understanding by completing a Knowledge Check. Note that Individual Knowledge Checks will conclude with a Certificate.